Warranty & Returns

Warranty

CORE Gaming warrants to the original purchaser that its Carrying Case products are free from manufacturing defects. Upon inspection, if we find that the product was defective in materials or workmanship, we will repair it at no cost (shipping charges are not refundable). If we are unable to repair it, we will replace it with the same or similar product. We will absorb the shipping charges of the product to you, in the USA only. This warranty does not cover accidental damage, misuse, improper care, or alteration and excludes claims for incidental or consequential loss. See Warranty Claim instructions below.

One-Year Warranty Information for Accessories

CORE Gaming is pleased to provide the original purchaser of our accessory products a warranty for defects in material or workmanship under normal use and service for one year from the date of purchase. If you need to make a warranty claim, please provide an original receipt, warranty card registration, on-line registration, or other acceptable documentation. This limited warranty does not cover any damage due to accident, misuse, abuse or negligence. Please contact CORE Gaming Customer Service at info@coregamingusa.com or 714-399-1400 for warranty service.

Satisfaction Guarantee

At CORE Gaming, we are committed to your satisfaction. If for any reason you are dissatisfied with the product you received, we will gladly exchange it, replace it or credit your account within 30 days of purchase, less shipping costs (see Return Policy below). We understand that our business will only grow by satisfying you, our customer, and therefore everything that we offer carries this warranty.

Return Policy

To return any unused item, ship it back to us via UPS or FedEx. Please fill out the return information on the packing slip and include it with your shipment. If you would like to exchange an item for a different size, color or new item, we will absorb the shipping charges of the new product to you. Shipping and handling charges are not refundable.

Please send returns and exchanges to:

CORE Gaming
Attention: Customer Service
3760 Prospect Ave.
Yorba Linda, CA 92886

Warranty Claims

For warranty claims, please send your product to the address below with a note stating what the problem is along with your exact shipping address, phone number and e-mail. Once we receive the bag, we will repair or replace it at no charge (excluding shipping) if it is a manufacturer defect. If you have any questions, please feel free to contact us at 714-399-1400 or info@coregamingusa.com.

CORE Gaming
Attention: Customer Service
3760 Prospect Ave.
Yorba Linda, CA 92886