This is the first backpack I have ever owned. I'm a big guy and always avoided buying a backpack because I didn't think I could get one that fit comfortably, and had all the features I wanted/needed.
I recently bought my first gaming laptop. I'm a long time gamer, and a long time PC gamer. I've always built my own desktops, I thought gaming laptops were a waste, not upgradeable etc. Well they've finally reached a point both performance, and price, that I felt I can live with. And they aren't these massive hulking behemoths of yesteryear. My new unit is the thinnest, lightest laptop I have ever owned.
I travel to video game related events around the country, and wanted to make sure my new laptop was well protected, especially while flying...as well as allowing me to carry all my needed accessories and protect them as well.
Since I have never owned a laptop this nice, I'd always bought cheap cases from Walmart. I wanted something nicer. Holy crap I never knew there were SO MANY laptop backpacks available on the market!!! I looked at what felt like hundreds of cases/backpacks. Comparing features, price etc... looking for something that I thought was perfect. I saved quite a few for later scrutiny. One of them was the Mobile Edge Core MECGBP1 backpack. I kept doing head to head comparisons, and the Core just kept coming out on top. So I finally settled on it and put in my order.
Once it arrived, I went over it... looking at the quality, making sure there were no manufacturing defects etc. In doing so I found a zippered compartment on the very bottom of the case, with a short strap and plastic clip on it. No mating part. I came back here and asked a question, and had it answered. There should have been a rain cover for the case in this compartment. Mine was missing. I did not see any mention of this cover in any of the documentation, so I'm glad I asked!
I contacted Mobile Edge customer support vie e-mail. They got back to be promptly. I explained what my issue was, what I had been told I was missing...they were very prompt and courteous, and got my cover in the mail via Fedex and I had it two days later. You hate to have to contact customer support over a new purchase...but when you do, it's really nice to be treated like your issue is important, no matter how big or small. I made sure to let them know how pleased I was with the product, and the customer support. It's nice to see a company really stand behind and support their products!!!
I'm giving this a 5 star rating across the board, it's not 100% "perfect", but it's about as close as it gets.
My only issue, I wish the longer, bottom exterior pockets were a bit taller. It's a really tight fit to get a 16oz disposable water bottle to fit. I was hoping to get a double insulated 16oz refillable bottle to carry with the case. I found a 14oz bottle that should fit. Probably a non issue for most, and a very minor issue for me honestly, but that keeps it from being absolutely perfect for me.
Once I was sure all of my gear fit and was protected as well as I had hoped... I went ahead and ordered a battery for it. I definitely want/need that for future flights...never seem to have enough time between flights to get my cell phone fully charged before the next flight. I bought the largest TSA approved battery I could find.
I'm already looking forward to my first trip/flight with my new gear!!!